Management: Service managers are responsible for recruiting a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered by the auto shop. They supervise technicians’ performance and arrange training programs to keep the team’s skills up to date. Managers prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed as quickly as possible. They also select equipment, such as diagnostic tools, that will improve quality and productivity in the service department.
Sales: The service department is an important source of revenue for the auto shop. Managers are responsible for maximizing revenue by attracting more customers or increasing the value of each service job. Service managers must develop promotional campaigns to encourage owners to choose the shop for their next service or repair. They must set up a system to contact existing customers when their next scheduled service is due. When a vehicle is in for repair or servicing, the service manager must ensure that a member of the team inspects it to identify any additional work required.
Customer Service: Service managers must ensure the highest levels of customer satisfaction so that owners continue to return to the shop for future work. Repeat business is vital to building long-term revenue and profitability. Service managers must identify aspects of the business that affect customer satisfaction, such as opening times, availability of courtesy vehicles or collection and delivery services, accuracy of costs, and quality of work. They must ensure that all members of the team understand the importance of customer satisfaction and develop training programs to improve customer service standards.
Relevant Work Experience: Sales, Management and Customer Service Skills a MUST!!
How to Apply
Apply today via this site or email your resume to firstname.lastname@example.org.