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Dedicated Account/Project Team Customer Service Representative

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Koch Trucking Full-Time Saint Paul, MN Nov 14, 2017

Job Description

Job Description

Company Overview

Koch Logistics is a leading third-party logistics (3PL) company providing smarter supply chain connections through its transportation, shipping and distribution services. Through a network of domestic and international partners located in more than 230 import/export markets worldwide, Koch Logistics helps companies more effectively manage their complex supply chain requirements with on-time delivery, brokering customized trucking, air-freight, rail and sea shipping solutions. Headquartered in St. Paul, MN, Koch Logistics is a division of Minneapolis-based Stan Koch & Sons Trucking, Inc., a privately held, asset based, trucking, warehousing and leasing company.

Job Description: Dedicated Account/Project Team CSR

We are hiring a Dedicated Account/Project Team CSR in our St. Paul, MN office. Our Project teams provide our customers seamless transportation solutions using the latest technology and strategic partners. As a Dedicated Account/Project Team CSR – you would be responsible to:

  • Gather all pertinent order information regarding service level, freight details, shipper/consignee, and delivery parameters.

  • Route the freight with the best carrier option while considering service level, geographical area, gross margin, and any other applicable considerations.

  • Call or email carriers to schedule pick-ups.

  • Make sure that all order information is entered timely, completely, and accurately.

  • Work to develop relationships with customers, vendors, and installers.

  • Answer all telephone calls and emails timely and professionally.

  • Assist other CSRs and team members as needed.

  • Work on completing/finalizing orders in preparation for the audit/billing process.

  • Work with vendors to coordinate shipping timelines and schedules.

  • Work with installers to coordinate deliveries, based on required timelines and parameters.

  • Communicate delays or issues to the customer, and problem solve to determine the best solution.

  • Generate rate quotes, including both Business to Business, and more complex quotes requiring agent deliveries with special equipment or services.

  • Interact and negotiate with agent partners for quoting purposes and to arrange final deliveries.

Position Requirements:

Required Skills:

  • Good communication skills, both verbal and written.

  • Ability to work under pressure, handle a high volume of calls/emails, and multi task.

  • Ability to be flexible and work on projects of different sizes and complexity as needed, and to work with other teams internally to accomplish goals.

  • Ability to carry out the required tasks and responsibilities with minimal supervision.

  • Must possess strong organizational skills.

Preferred Skills:

  • Proficiency in Microsoft Excel.

  • Experience routing LTL carriers and knowledge of LTL carrier rating/NMFC classifications.


Koch Logistics offers a full compensation package including:

Competitive salary based on experience

  • Medical coverage: includes Healthcare Savings Accounts, Dental coverage and life insurance

  • Short and Long-term disability

  • Holiday pay & Personal/Vacation time

  • 401K – company match

  • Bonus program

Company Description Koch Companies is a privately held company founded by Stan Koch. We began serving customers in the mid 1950’s as a manufacturer’s representative of chain, cable, rope, twine and other related products. As we expanded into the transportation industry, Koch gained a reputation for being a company that customers could count on. Over the years, eight dedicated companies have joined forces to become one strong entity… the Koch Companies. By keeping up with technology trends, Koch as become a leading, full-service transportation and distribution company offering service that is second to none.

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