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Customer Service Representative

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Direct Auto Mall Full-Time Framingham, MA Nov 10, 2017

Job Description

Job Description

Due to recent growth and expected expansion, we adding to our Client Care Department! Direct Auto Mall is looking to hire experienced Customer Service Representatives. We have an exceptional sales force in need of assistance from a talented customer service staff who will be responsible for setting appointments and driving traffic to the dealership. This is a great opportunity to break into an exciting and lucrative career in the automotive industry! If you have prior customer service experience, have worked as a telemarketer or have previously worked setting customer appointments, here’s your chance to join an amazing team!

Position requires flexibility including the ability to work nights, weekends and holidays.


  • Competitive base pay plus commission


  • Medical, Dental and Vision, after 90 days
  • Paid Vacation, after 1 year
  • Paid Time Off

Other Benefits:

  • Family Environment
  • Great Work Schedule
  • Caring Owner, Management and Coworkers
  • Management Recognizes Hard Work
  • Great Opportunities for Employees


Tasks and Responsibilities

  • Make outbound calls daily/able to sit for long periods at a time.

  • Execute an inbound and outbound phone script to build rapport and set sales appointments.

  • Input/maintain information captured during phone calls into the CRM(customer relation management) software.

  • Keeping track of your daily calls, emails and appointments.

  • Obtaining minimum call metrics and other KPIs (Key Performance Indicators).

  • Handle and provide rebuttals to customer objections.

  • Organize workflow to meet department time-frames.

  • Direct sales questions to sales management.

  • Communicate and coordinate with internal departments.

  • Quantify daily tasks into comprehensive recaps.

Education and Experience

  • Prior Sales and call center experience a plus.

  • Car dealership experience a plus.

  • Knowledge of basic computer functions & typing.

  • Knowledge of customer service principles and practices.

Equal Employment Opportunity

We are an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status

Company Description At Direct Auto Mall, we each have an unquenchable thirst for knowledge, and an unyielding work ethic, but we also don’t take ourselves too seriously. Every day we laugh and appreciate how fortunate we are to do what we do and where we do it. We aren’t satisfied with simply doing our jobs; in fact, we know that as part of the Direct Auto Mall team, we are fulfilling our purpose in life.

We know it is not about a car- It’s about Access, Achieving Dreams, and Advancing.

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