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Customer Service Representative

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Jerich USA Inc Full-Time Dayton, NJ Sep 30, 2017

Job Description

Job Description

Summary:

Provide all customers with quality information and accommodate all customers’ requests regarding tracking and tracing of all shipments

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Track and trace all shipments with the carrier, and confirm deliveries with consignee.
  • Proactively inform customers of possible delays or delivery failures
  • Work with Transportation Planners to solve delivery problems
  • Scan, store, and organize all PODs; provide customer with any POD requests in a timely manner.
  • Monitor and assist in late shift responsibilities, ensuring all loads are picked up and/or accounted for.
  • Compile and present data analysis to management; measure performance criteria for all LTL and FTL carriers, as well as performance metrics for internal evaluation.

Competency:

To perform this job successfully, an individual should demonstrate the following competencies:

  • Good interpersonal and communication skills in dealing with vendors, employees, and management.
  • Meet deadlines and perform accurate work with minimal supervision.
  • Must be able to multitask and execute assignments in a timely manner.
  • Manage competing demands; able to deal with frequent change, delays, or unexpected events.
  • Respond to requests for service and assistance; meet commitments.
  • Look for ways to improve and promote quality; demonstrate accuracy and thoroughness.

Education/Experience:

  • Associate’s Degree in Business or Logistics – or equivalent experience

Computer Skills:

  • MS Office
  • MS Outlook

Company Description Jerich USA Inc is a privately owned 3rd Party Logistics/ Warehouse company which values their employees and therefore, is able to grow in a developing environment with sophisticated solutions pertaining to the international logistic business and globalization.

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