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Customer Service Representative

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Jerich USA Inc Full-Time Dayton, NJ Sep 30, 2017

Job Description

Job Description


Provide all customers with quality information and accommodate all customers’ requests regarding tracking and tracing of all shipments

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Track and trace all shipments with the carrier, and confirm deliveries with consignee.
  • Proactively inform customers of possible delays or delivery failures
  • Work with Transportation Planners to solve delivery problems
  • Scan, store, and organize all PODs; provide customer with any POD requests in a timely manner.
  • Monitor and assist in late shift responsibilities, ensuring all loads are picked up and/or accounted for.
  • Compile and present data analysis to management; measure performance criteria for all LTL and FTL carriers, as well as performance metrics for internal evaluation.


To perform this job successfully, an individual should demonstrate the following competencies:

  • Good interpersonal and communication skills in dealing with vendors, employees, and management.
  • Meet deadlines and perform accurate work with minimal supervision.
  • Must be able to multitask and execute assignments in a timely manner.
  • Manage competing demands; able to deal with frequent change, delays, or unexpected events.
  • Respond to requests for service and assistance; meet commitments.
  • Look for ways to improve and promote quality; demonstrate accuracy and thoroughness.


  • Associate’s Degree in Business or Logistics – or equivalent experience

Computer Skills:

  • MS Office
  • MS Outlook

Company Description Jerich USA Inc is a privately owned 3rd Party Logistics/ Warehouse company which values their employees and therefore, is able to grow in a developing environment with sophisticated solutions pertaining to the international logistic business and globalization.

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