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District Service Manager

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Full-Time Indianapolis, IN Sep 7, 2017

Job Description


**Position Summary:**

A Penske District Service Manager’s primary responsibility is to manage the shop floor and handle minor shop administration for locations. The District Service Manager will be the technical expert and will assist in making decisions that require an expense.

Experience in the Transporation Industry is preferred.

**Major Responsibilities:**

-Oversee the management and administration of multiple locations across the district

-Implement and manage consistent policies and procedures

-Conduct Location Reviews

-Vendor Interface

-Conduct Company Meetings

-Flawless execution of company processes

-Customer Satisfaction

-Answer “High Cost” Complaints

-Training “Needs” Identification, Cost Control

-Customer Awareness / Support

-Internal Cost of Shops

-Identifying Areas for Improvement and Reinforce Policies and Procedures

-Warranty Management

-Failure analysis

-Maintain relationships with approved suppliers

-Mentor / Coach / Influence a team of Branch Service Managers and Maintenance Supervisors

-Other projects and tasks as assigned by supervisor


-5-10 years of previous work experience in diesel maintenance and preventative maintenance required

-At least 3 years of supervisory experience required

-Associates Degree (business or technical) or Vo-Tech Graduate required

-Bachelor’s Degree preferred

-Valid Drivers License required

-Proficiency with computers including Microsoft Word, Excel, Outlook and PowerPoint required

-In-depth knowledge of all vehicle components including: engine, drive train, air-brakes, cooling systems, electrical systems, accessories, suspension, and tires required

-Quality program certification (Six Sigma, ISO, etc.) preferred

-TMI, OEM, and technical training courses preferred

-Regular, predictable, full attendance is an essential function of the job

-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

**Physical Requirements:**

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, General Electric Capital Corporation and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 216,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more.

**Work Locations:** 4304 W Morris St Indianapolis, IN

**Primary Location:** United States-Indiana-Indianapolis

**Job:** Vehicle Maintenance Management/Supervisors

**Penske (Oracle) Job Name:** Vehicle Maintenance Management/Supervisors

**Req ID:** 1704579

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